FAQ

Payment Policy

We accept all major credit cards for payment. Gift cards are coming soon!

 

Shipping Policy

Non-personalized items will ship within 3 business days of your order. Personalized items have variable ship dates depending on the item. Please be sure to check the product description for current turnaround time. Rush processing may be available for an additional fee. Please send an email to hello@belleandten.com for more details.  

All of our items are shipped via USPS First Class if they weigh under 1 lb and USPS Priority Mail if over 1 lb. If you need tracking information, rush shipping or another carrier, please contact us for details before placing your order. We are not responsible for any carrier delays or non-delivery situations. Please allow 7-10 business days for First Class mail to arrive. Holidays and days when the post office is closed will add an additional 1-2 day delay. Mail delivery times are approximate and are not guaranteed. 

Shipping is calculated automatically under $49 (pre-tax) and is free if your order totals $50 (pre-tax) or more. Free shipping is provided on all decals but will not include tracking. If you require tracking for your item(s), please email us at hello@belleandten.com

If an item is received broken, please contact us within THREE days of delivery to start a claim resolution. Please understand that we will need a photograph in order to process a claim. If a photograph is not provided, we will be unable to submit a claim, resulting in no replacement or refund. 

We are not responsible for any items sent to an incorrect address. Please double-check that your address is correct on your order. Should an item be returned due to an incorrect address, the buyer will be responsible for any shipping charges due to reshipment. We will not refund any orders shipped to an incorrect address unless it is an error on our part. 

At this time, we are unable to ship to addresses outside of the U.S.

 

Refund Policy

PLEASE NOTE: All sales are FINAL. Items will be personalized based on the information provided in your order. Unfortunately, personalized items cannot be returned or exchanged so please be sure to double check your order before it is submitted. If there is an error on our end, we will work with you to replace the item in an efficient manner- please contact us within THREE days of receiving the item to start a claim resolution. We are not responsible for items personalized with incorrect information. If you have any questions regarding monograms or placement, please contact us at hello@belleandten.com before you place your order. 

 

Additional Information

PRINTED VINYL: While our printed vinyl is waterproof and fade-resistant, things like lotions and the naturally occurring oils in your hands can fade the designs prematurely. We strongly suggest that you purchase a decal protector for each of your decals that will come in frequent contact with your hands/skin. We will not be responsible for decals that fade due to this contact. 

DECAL APPLICATION: Although decals can be applied to a variety of surfaces, there are a few things that will not work with vinyl decals, such as items that have silicone or rubber. If you have any questions or concerns about the item to which you want to apply a decal, please send us a convo before you order. Unfortunately, we cannot offer refunds if your decal simply does not stick to your item. 

CUSTOM ORDERS: We would LOVE to create that special something for you! Please note that all custom orders, including decals, require a custom product listing that needs to be prepaid. You will receive a proof (unless declined) before we process and ship your order and will work with you on your design until you are happy. In the event that your order cannot be completed, you will receive a full refund, providing your order has not been cut and/or shipped. Custom orders are not eligible for return.