Refund policy

All sales are FINAL. Unfortunately, personalized items cannot be returned or exchanged so please be sure to double check your order before it is submitted. If there is an error on our end, we will work with you to replace the item in an efficient manner- please contact us within THREE days of receiving the item to start a claim resolution.

Please be sure to check the product description for current turnaround times and note that personalized and made to order items take longer to ship than ready to order items. Once your order goes into production, we are unable to cancel or provide a refund.

All of our items are shipped via USPS First Class if they weigh under 1 lb and USPS Priority Mail if over 1 lb. If you need tracking information, rush shipping or another carrier, please contact us for details. We are not responsible for any carrier delays or non-delivery situations. Please allow 7-10 business days for First Class mail to arrive. Holidays and days when the post office is closed will add an additional 1-2 day delay. Mail delivery times are approximate and not guaranteed. If you require tracking or expedited shipping, please send an email to hello@belleandten.com.

If an item is received broken, please contact us within THREE days of delivery to start a claim resolution. Please understand that we will need a photograph in order to process a claim. If a photograph is not provided, we will be unable to submit a claim, resulting in no replacement or refund.

We are not responsible for any items sent to an incorrect address. Please double-check that your address is correct on your order. Should an item be returned due to an incorrect address, the buyer will be responsible for any shipping charges due to reshipment. We will not refund any orders shipped to an incorrect address unless it is an error on our part.